Privacy

Information we receive

When you contact us, we receive your name, email address, optional phone number, selected topic and message. A reference and receipt time are stored with the enquiry. Please do not include passwords or sensitive documents in a general enquiry.

Private accounts are created by a Super User. Account information includes contact details, assigned roles, sign-in security settings and records of authorised work. There is no public registration.

How we use information

We use enquiry details to review and respond to requests and maintain a record of the conversation. We use account information to authenticate users, manage access and support assigned work. Technical logs and request limits help diagnose faults and protect the service.

Access and storage

Enquiries are stored in the application's database and are available to authorised Super Users. Enquiry notifications may be delivered through the configured email service to the office and a configured copy recipient. Email delivery may involve the mail provider's systems.

Information is kept for as long as needed to handle the enquiry or engagement, operate authorised accounts and meet applicable recordkeeping obligations. We review deletion requests against those purposes and obligations. Access to operational data is restricted by account permissions.

Cookies and external services

The site uses essential cookies for sign-in, security checks, session state and short-lived confirmation messages. An authenticator setup can provide recovery codes; keep those codes private.

Some interface assets are loaded from content delivery networks, which receive your network address when your browser requests them. The office map opens Google Maps only when you follow its link; that service applies its own privacy terms. Your browser may also contact external sites when you choose their links.

Website traffic statistics

When enabled, we count successful public page views to understand which content is useful. We retain daily totals by page type, broad device and browser category, and referral category for up to 90 days. This feature does not store IP addresses, visitor identifiers, tracking cookies, full referrer addresses or search/query text. Signed-in visits and known automated traffic are excluded. Requests carrying Do Not Track or Global Privacy Control signals are excluded. These totals do not identify unique people.

Questions and requests

To ask about your information, request a correction or request deletion, contact earth@zambia.co.zm or use our contact form. We may need to verify your identity before acting on a request.

Website notice updated 26 September 2026.